Warm-Up 2 is all about complaining. 'The Hire Car from Hell' is all about really bad treatment when renting a car in the USA. The idea for this Warm-Up came from the wonderful film,"Trains and Planes and Automobiles", with Steve Martin and John Candy. The task is set up so that you don't have any other option than to write a well-composed letter to the company in the USA - and hope for the best. The sum of money involved is too small to make it worth your while starting a legal action (at least from this side of the Atlantic - it'd be different if you were living in the USA, where they have Small Claims Courts). There's also a lot of scope for 'he said-she said' situations (which is how they describe situations where one person says one thing, and the other person says something different in American English).
The task itself is quite limited: you only have to write FIVE sentences from the letter you'd write (i.e. NOT the entire letter). The point is to see whether you can calibrate your language, so that you express yourself firmly, but refrain from insults and gratuitous comments that will just result in your letter being filed in the trash can! Once again, there's a link to the Send-In Task which comes next.
You submit your Warm-Up Task 2 by copying your text into a comment. Remember to includeFIVE sentences only - and to include your name in the submission.
By the way, if you don't know what the 'redeye' is, take a look at the first comment on this post.
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The 'redeye' is a plane journey which spans several time zones, involving you in getting on the plane late in the evening (your personal time), flying through the night (trying to get some sleep, with 'trying' being the operative word) and arriving in your destination's morning. Everyone you meet will have slept well, had a good breakfast, showered, changed clothes and be bright and perky! In other words, all the things you *aren't*. You can guess why it's called the 'redeye'.
ReplyDeleteGabriel Sawhney
ReplyDeleteOn a recent trip to New York I used your car rental services, I was assured I would receive a clean car that worked. To my surprise when I arrived at the car, by way of the courtesy bus, I was astounded to find that the car was full of ash, half eaten pizza, and the smell of beer and sweat. There was a rain storm that day so consequently there was a need for the use of the windshield wipers, the car did not have washer fluid. After driving a few miles the car stopped working on the side of the freeway and I was forced to call a tow truck and pay their fee of 50 dollars. I spoke with a representative and was told that they would refund the 50 dollars and I would receive a 50% discount on my rental.
To whom it may concern
ReplyDeleteMy name is Aida Jakupovic and I arrived at the airport in New York on Tuesday and rented a car from your company that was in a terrible condition, and had obviously not been cleaned or serviced since the previous driver returned it.
During the two hour drive, the engine stopped and the tow truck driver that I rang solved the problem just by tapping on the alternator and debited me 50 $ for the job.
When I rang the hire company I was told that my charges would be adjusted, that I was going to get my 50 $ back and that I would receive a 50 % discount on the hire charge.
Later when I checked my credit card statement I saw that I had been debited the full amount and there was no sign of my compensation.
I am writing to you because I expect you to keep your promise to me as a customer, and compensate the cost of 360 $ to my bank account.
In previous telephone conversation with you, I think there was some misunderstanding and now I just want to sort the hole thing out.
ReplyDeleteAs I said before, I got promised a compensation of the price when the car I rented had a number of major shortcomings.
So far I were very pleased with the response from your side. But after the surrender of the car, you have nevertheless taken full payment and have ruled out any type of compensation for lost time and inconvenience.
However I hope you will agree with what was promised in the earlier conversation.
I’m SUNMI SHIN and I’m sorry to tell you my experience that I had like this. At recent business trip to New York, I rented a car from your company paying by credit card in advance then a courtesy bus took me and left leaving me by the car that i found left take-away pizza, full of ashtrays, smelting of beer and sweat but, because it was raining at that time i headed off toward New York city and when raining is stopped i tried to use washer for dirty spray on the wind screen, but there was no washer fluid and suddenly engine was stopped on the highway. I managed to get in touch with someone from hire company, which let tow truck come there but wanted me to pay 50 dollars to call-out them and I did it, but everything worked correctly after just tapping the alternator. After that day I got in touch with hire company with number of complaints and they told me that the charges would be adjusted when I dropped the car on my way home and that they are going to get me 50 dollars back with 50 percent discount on the hire charge for compensating of inconvenience but the statement of the credit card that I got recently debited me full amount and there was no sign of the promised compensation. I look forward to your speedy response to handle this problem and regret to inform you that if you don’t keep what you said to me I will ask for help from the Customer Protection Association in New York.
ReplyDeleteI’m writing you in order to follow up on the telephone conversation I had with one of your representatives concerning my car rental at JFK on February 2.
ReplyDeleteAs I told your representative on the phone, the car was in a terrible condition when I picked it up and once en route it became very clear that the bad condition wasn’t only applicable for the surface, but also for the equipment of the car, which led both to inconvenience and extra expenses on my part.
Referring to the circumstances described above and your earlier promises concerning this, I look forward to receiving a prompt reply from you explaining how these extreme quality flaws could emerge and what measures you will take to prevent them in the future.
Furthermore, I expect a full reimbursement for my expenses, as well as the promised 50% discount on the initial car rental fee.
I expect you to take this opportunity to prove to me the seriousness of your company as well as your eagerness to turn a disappointed customer into a satisfied one.
A problem has occurred, which I hope you can help me with. Four days ago I rented a car from your company, which was dirty, lacked washer fluid and broke down on the freeway. I contacted your company and was recommended to pay the tow truck driver. Due to the inconvenience, I was promise disbursement of my expense and a 50% discount of the hire charge, still, I was debited for the full amount. I am sure this is a misunderstanding and would appreciate if you can solve the problem as soon as possible.
ReplyDeleteDuring a business trip to New York last week I experienced many problems after contracting your company. I am sorry to inform you but when calling your office in New York yesterday to explain the situation I was very disappointed about the treatment I received. For that reason I will clarify the situation in this email and I hope your company will take action immediately.
ReplyDeleteFirst thing that appeared when I was left at the car by your courtesy bus was a horrible odor as soon as I opened the car door; I realized the car was covered by garbage. I headed off towards New York City and due to the pouring rain I turned the washers on but to no avail as there wasn’t any washer fluid.
Karin Göranson
ReplyDeleteTo whom it may concern,
I have attempted to contact your company via phone once more without result; therefore I decided to write you a letter in regards to several problems that occurred during my business trip to NYC. Upon arrival I went to retrieve a car that I rented from you company. When I received the car it had not been cleaned prior to my arrival. During my drive in to town from the airport it started to rain, and I tried the vipers which did not work properly and there was no washer fluid.
After some short miles the car broke down in the middle of the freeway, I was lucky it wasn’t rush-hour; I called your company to figure out a way to slow this. Your company suggested that I should call a towing company and that I should pay for the towing of the car, which I did. I was also promise a 50% discount of the rental car due to the inconvenience. Upon arrival my bill for the rental car was that of the original amount, which I found to be disturbing when we had agreed on a different amount.
In regards to the conditions mentioned above and our previous conversation, I am expecting to hear from you shortly. In order for us to solve this misunderstanding which I am sure will be resolved promptly.
I am writing to you regarding my car rental at New York City airport. When I approached the vehicle I faced a car that was in very bad condition. On my way to New York City the car completely broke down and I had to pay $50 for an emergency call to your rental company. Even though you promised me the $50 back and 50% off on my car rental, you still charged me the full amount. Due to this inconvenience I expect you to honor your promises.
ReplyDeleteEmelie Åberg
Warm-up 2
ReplyDeleteTo whom it may concern.
This is a letter of complaint concerning the rental of a car at your company at New York airport at the 27th of February this year.
When I spoke to your representative by phone, on the 28th , explaining the inconvenience I had with the car that I rented, I was promised to get compensation, 50% discount and $50 back that I paid for the tow truck.
I was really surprised, as I relied on the sincerity of your company, when I got the next credit card statement and found out that you had debated me the full amount, not even giving me back the payment for the tow truck.
However, I presume that some serious mistake has taken place, and are looking forward you paying my money back as soon as possible.
Yours Sincerely
/Ylva Dungelid
I am contacting you regarding the bad experience that I had with your company the other day which started with your courtesy bus dropping me off at the parking lot, leaving me in heavy rain with a car that was neither clean nor equipped as I would have expected.
ReplyDeleteWhen I was driving down the freeway the engine suddenly stopped, and after contacting your office I was promised to get a full refund concerning the 50$ that I had to pay for getting it fixed and also a 50 % discount that I was able to collect when I left the car at the airport on my way home.
When I arrived at your desk to collect my refund your desk was deserted, leaving me no other choice that to drop the keys in a box since I had a plane to catch.
When I got my credit card statement I could see that you had debited me for the full amount and that there was no sign of any compensation as promised, and when I contacted your company to ask why the promise want fulfilled I was told that no such compensation was promised and that I would have to write a letter to your head office in New York to claim the money that I so obviously was entitled.
I hope that you can help me solve this matter since there obviously have been some kind of misunderstanding; I refuse to believe that a serious company would treat a customer like this with purpose and without taking its full responsibility for their actions.
Faithfully yours,
Kim Hartman Åstrand
Dear Sir/Madam,
ReplyDeleteI am writing to you in response to a telephone conversation I had with a member of staff at your airport office at JFK International Airport on the 5th of March regarding the charges I have been debited after hiring one of your cars. Unfortunately, the matter was not resolved and I was advised by the airport office manager to lodge a written complaint with you at the head office, as he had no recollection of the incident.
I made a booking with your airport office on 28th of February for a hire car, and was shocked to on pick-up find it in a terrible state. To make matters worse, due to a faulty engine it broke down during heavy traffic on the freeway causing not only immediate danger for myself and other drivers, but also incurring a $50 on-the-spot towing charge which I paid for.
I contacted the staff at your airport office and was advised that I would be credited the $50 I had paid for the towing of the car, as well as receive a 50% discount on the hire charges as an apology for the state of the car and for the inconvenience and danger the breakdown of it had caused.
I told the operator about the break down and the tow truck that luckily had pulled in behind me. He insured me that the charges would be adjusted and that I would receive a 50 % discount on the hire charge to compensate me for the inconvenience. To my big surprise, I was debited the full amount. I called your helpdesk to get some assistance but the operator managed to put me through to the wrong people and hang up on me once before I had enough and now writing you this letter. I am happy to discuss a solution so that our companies can continue working together.
ReplyDeleteOn August 3, I went on a business trip to New York and rented a car from you company at the John F. Kennedy International Airport and I’m writing to you now to inform that the car that I received was in dreadful condition and that your local office promised me a refund which I’d never received.
ReplyDeleteThe car had definitely not been cleaned since the previous driver, a half eaten pizza was for example left in the back seat; there was no washer fluid which was a big concern because it was pouring down with rain, and at the first red light the engine stopped.
When the engine stopped I got in touch with your office at the airport, and they told me to pay the tow truck driver the $50 call-out charge and assured that I would get it back when I returned the car; they also guaranteed me a 50 % discount of the rental fee for the inconvenience.
However, when I returned the car at the airport your local office was deserted so I could not get my $50 back and they had charged me the full amount on my credit card. I would appreciate if you could help me rectify the situation.
To whom it may be concerned
ReplyDeleteOn September 21, I hired a car at your Newark airport office and I would like to file a complaint.
I was dropped off at a parking lot in pouring rain by a member of your staff. The car was filthy both inside and out and had no washer fluid. When I was driving on the high-way the car broke down due to bad breaks, a tow car came and picked it up which I had to pay for with own cash.
When I called you Newark office, I was promised that the charges would be adjusted but when I got my bank statement the whole amount was debited. I am very disappointed how the situation was handled and I am expecting compensation.
I look forward to hearing from you.
Best Regards Maria
I am writing you this letter in order to file a complaint considering the inconvenience caused by a malfunctioning vehicle and the unprofessional treatment exercised by your staff during my business trip to New York last week.
ReplyDelete…
Not only did I not receive a refund of my expenses, the 50 percent discount on the hire charge promised as compensation by your representative at the airport office was nowhere to be seen in my credit card statement.
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I also find it highly remarkable that your hire cars are not properly cleaned out between rentals and that service and maintenance is neglected to the point where vehicles are susceptible to break-downs for no apparent reason.
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As a potential return customer I am surprised to learn that your front-office service staff is not making more of an effort to retain high-potential customers.
…
It is my wish that this inconvenience is resolved as soon as barely possible and that I within a week receive a full refund of my expenses, including the full hire charge.
Dear Sir/Madam,
ReplyDeleteI am sorry to inform you that I would like to file a complaint since some inconveniences occurred when I was renting a car from your company on my business trip to New York last week.
As a satisfied returning customer, I was surprised to see that the vehicle was not properly cleaned with a half-eaten pizza in the backseat, that the car had no washer fluid, and that the engine stopped at the first red light I passed.
I got in touch with a representative at your office at the airport which told me to pay the $50 for the towing, and assured that I would get it back when I returned the car along with a 50% discount of the rental price as a compensation for the inconveniences that had occurred.
When I came he airport to return the car the desk was unmanned so I wasn’t able to get the allowance back, and later I also discovered that the promised 50% off of the rental price was not deducted.
I am expecting to hear from you soon, in order to solve this misunderstanding which I am sure will be solved.
Sincerely yours,
Fanny Brisegård
To whom it may concern,
ReplyDeleteAfter being in touch with your local airport office I was advised to contact you at the head office. When paying for the rental, I was reassured that I will get a clean functioning car but that was not a case. Not only there were leftovers from previous customers left in the car but it also broke down on freeway. I immediately informed you about the situation and was promised the refund for the tow truck call-out charge and 50 % off the hire charge. However, looking on my credit card bill I can not see these adjustments and the whole amount is still withdrawn.
Best regards
Galina Hvorohh
Emelie Carlsson
ReplyDeleteA few weeks ago I went on a business trip to New York and hired a car at your car company, which I paid with my credit card. I took the courtesy bus to pick up the car and once I get there the car was really dirty, the ashtrays was full, it was pizza on the back seat, and it smelt of bear and sweat. On my way to New York City it was raining and I had to use the washers but there was no washer fluid. At the highway the engine stopped and a tow truck had to help me, which I paid $50 with cash. When I called your company I was told that they would give me the $50 back and also give me 50 % discount on my hire charge, something that never occurred, instead I was debited for the full amount.
Best regards/ Emelie Carlsson
Last week I rented a car from your local company at John. F Kennedy Airport, that I paid by credit card in advance. I am writing to you because the car that was rented out to me was in a terrible condition; there were food leftovers on the back seat, full-ashtrays, the washers had no washer fluid and the car smelt terribly from beer and sweat. When I headed off towards New York City the engine suddenly stopped, but with some help from a tow truck driver I could continue my trip towards my final destination. The local company promised me that my charges would be adjusted as soon as I dropped the car off, i.e. that I was going to be refunded the 50 dollars I had to pay the tow truck driver and that I would receive a 50% discount for the inconvenience caused. Yesterday, I made the point that your local car company had debited me for the full amount, therefore I expect you to refund my money as soon as possible and I would appreciate if you could help me rectify this whole situation so it will not happen again.
ReplyDeleteBest regards,
Johanna Samuelsson
I am writing to you because I rented a car from your company that was not working properly.
ReplyDeleteI received a car that was dirty with half-eaten pizza, the ashtray was full and the car smelled of beer and sweat.
The greatest problem was that there was no washer fluid and the engine broke down on the freeway and, after I talked to an employee on your company who promised me that I would be compensated, I paid 50 dollars to a tow truck.
I was also assured that I would obtain a 50 percent discount on the hire charge when I dropped the car off but the hire car company’s desk was closed when I arrived at the airport and later I was debited the full amount on my credit card.
I kindly ask you to compensate me for my inconvenience just like your representative assured me.
To whom it may concern
ReplyDeleteI’m writing to follow up on a telephone conversation I had on the 15:th of February with one of your representatives regarding my car rental at JFK-airport on February 2:nd.
As I told your representative on the phone, the car I rented from your company was in a horrible condition when I received it. The engine as well as the interior of the car was in terrible shape, which led to the car breaking down during my drive, and forcing me to order a tow-truck to pick it up. Furthermore the condition of your vehicle led to both inconvenience and extra expenses on my part.
Due to the circumstances mentioned above, your representative made the promise that your company would compensate me with full reimbursement for my expenses, and a 50% discount on the initial ca rental fee.
I am writing you to file a complaint for the services provided and not provided to me when i used your car hiring company for a recent business trip to New York City.
ReplyDeleteThe hire car that was provided for me was in terrible shape both visually and functionally, I am very surprised and chocked in how poorly your quality control is between car hires, forcing me to drive in a disgusting car that breaks down in the middle of the highway.
As I contacted a representative for your company I was reassured that I was going to be fully compensated for my expenses and receive a 50 % discount on the full amount of the hire charge but this is still nowhere to be seen.
As a potential returning customer I am astounded in how poorly you value your clients satisfaction as you do not even have the courtesy of contacting me after leaving a note with the car keys, having to put it in the return box since you don't even have an open office within resonable hours.
I am expecting a full compensation of what was promised followed by an excuse for treating your customers this poorly and careless, showing total lack of respect.
Carlo Vercelli
I am writing to you with reference to our telephone conversation on May 2 regarding my car rental at Newark Airport on April 22 to which I would like to file a complaint.
ReplyDeleteI found it highly remarkable to discover that the interior of my rental vehicle was in such an appalling state filled with food containers and beverage cans, I certainly did expect the car to have been appropriately cleaned between the rentals.
Not only was the inside of the car in a dreadful condition, so were also parts of the engine which malfunctioned and forced me to seek help from a tow truck out on the highway.
According to the rental contract, the car should have been ready for driving right away upon my arrival which was not the case since I eventually learned it had not even been filled up with washer fluid which was necessary under the poor weather circumstances that day.
Due to above mentioned inconveniences as well as the fact that your office representative insured me that I would only have to pay 50% even though my credit card statement proves that the full amount has been withdrawn from my account, I expect to be fully reimbursed for the rental costs as well as for the extra expense of paying the tow truck.
Rogier Koops
ReplyDeleteAfter my short and problematic telephone call with your local office at New York airport last Tuesday I really like to share my awful experiences and explain my complaints during my important business trip last week.
In my opinion A car rented from any car rental firm should be decant and in good working condition offcourse some parts and fluids of the car need some control and maintance from a daily user but it should be at least on hand in the rented car.
Your service which comes in action after a car breaks down I can see as sufficient but I would at least aspect a representative at the local store to help me sort out things regarding my inconvenience.
When I received my credit card bill I discovered that full amount was debited which is in my opinion the worst thing a representative car rental firm could do.
When I called your local office my greatest fear occurred, they completely denied the situation.
I am writing to inform you about an inconvenience, which occured while providing the hire car service, on the 8th of January at the airport in New York, and the disadvantages that appeared further.
ReplyDeleteThey consisted in the fact that the car was not cleaned for a long time, there was no washer fluid when the weather required it and finally, the engine broke down. Additionally, I had to bear the costs of a tow truck service, so I contacted your office where I was told that to compensate me for the inconvenience the hire company will return $50, and I will receive a 50% discount on the hire charge.
There appears to be a misunderstanding because your office was closed when I arrived at the agreed time, so I wrote a note, and left it in the returns box with the keys but unfortunately, when I return back home I noted that I was debited for the full amount, without taking into account the promised discount. I have a reasonable claim to require a fulfillment, or an explanation of why this claim has not been met.
Ulrika Troborg
ReplyDeleteDear Sir or Madam,
On my trip to New York I used your firm for car rental. The standard of the car and service were beneath all acceptances; the car had take-away pizza in the back seat, was full of ash, stank and broke down on the highway. Further the promises I was given by your staff members are yet not fulfilled. I require the $50 payment for the tow back and the 50% discount of the hire charge, all as I was promised by your company.
I am sure this is an unusually and inconvenient situation for your company and I hope it will soon be resolved.
Best Regards,
Ulrika Troborg
Dear Sir/Madam,
ReplyDeleteI am writing to express my strong dissatisfaction with the service I received from your car rental company when I arrived at the airport in New York. Willing to be a fair customer, I paid the whole charge in advance; however, after getting into an untidy car, a few things caught my attention, namely a full ashtray, leftovers and disgusting smell of beer and sweat. Moreover, the windscreen was dirty and impossible to clean because of the lack of washer fluid. To make it even worst, the engine stopped running and, only thanks to paying a fifty-dollar charge for the help of mechanic, the car, finally, started again. Naturally, I made a point of calling the company, who assured me that they would both refund me 50$ for the emergency road service and grant a 50% discount on car hiring so hope to receive the promised compensation as soon as possible.
Yours faithfully,
Patrycja Krencisz
I am referring to the phone conversation we had the 27th January concerning financial refund for the inconvenience and extra expenses I experienced when I used your car rental service. As you may remember from our conversation, the car I rented at New York Airport was dirty inside, had no water fluid and, worst of all, broke down on the freeway.
ReplyDeleteWhat we agreed on was that you will compensate me for the tow truck expenses of $50 and that I will have a 50 % discount on the hire charge for the inconvenience this caused.
Unfortunately, I have neither received the refund for my extra expenses, nor the discount, that I was promised. I am sure all this is a mistake and I therefore want to remind you once again about our agreement.
Best Regards
Amelie Hedenstierna
Amelie Hedenstierna
ReplyDeleteI am referring to the phone conversation we had the 27th January concerning financial refund for the inconvenience and extra expenses I experienced when I used your car rental service. As you may remember from our conversation, the car I rented at New York Airport was dirty inside, had no water fluid and, worst of all, broke down on the freeway.
What we agreed on was that you will compensate me for the tow truck expenses of $50 and that I will have a 50 % discount on the hire charge for the inconvenience this caused.
Unfortunately, I have neither received the refund for my extra expenses, nor the discount, that I was promised. I am sure all this is a mistake and I therefore want to remind you once again about our agreement.
Best Regards
Amelie Hedenstierna
Camilla Olsson
ReplyDeleteWhen I picked up the car it was in terrible condition, with a half-eaten pizza in the back seat, a full ashtray and lack of washer fluid. Furthermore, on my way to New York City the car broke down and led to extra expenses on my part.
I got in touch with Mrs Smith at your company and was promised to get full reimbursement for my expenses, as well as 50% discount on the initial car hire charge. Though, there seems to have been a mistake since you’ve debited me for the full amount and I haven’t got the promised compensation. I am sure this is a misunderstanding and would appreciate if you can solve the problem in the near future.
Linnea Hammarström
ReplyDeleteI write this letter for a very simple reason – I am appalled by the lack of respect and responsibility that my previous transaction with your company involved. When I rent a car, I expect it to be clean and working, which the car I rented from your company on February 23rd was not. The car I was given did not only contain old half-eaten food, looked and smelled like an ashtray, but it was also out of washer fluid, and broke down in the middle of the freeway. When I contacted your company and explained my discontent, I was promised a refund for the tow costs and a discount for my inconvenience, a promise that never got fulfilled. This is not acceptable, as a costumer I should be treated with respect, and I therefore expect the promised sum to be paid back accordingly.
Kindly,
Linnea Hammarström
At a recent business trip to New York I hired a car from your company. The car was filthy, someone had left a half eaten take-away pizza in the backseat and the car smelt of bear and sweat. When I was driving along the freeway the engine stopped and I had to pay $50 for the towing.
ReplyDeleteI had a telephone conversation with your company, they assured me that I would be compensated and told me that I would get 50% discount and $50 for the towing expenses. But when I got to the airport your company desk was deserted, I wrote a note, but when I came home and saw my credit statement, your company had debited me for the full amount.
I hope this is a misunderstanding and that your company will compensate me for the amount I was promised.
I’m writing to you because I think there was some misunderstanding in the last telephone conversation I had with you.
ReplyDeleteSo far I have been very pleased with our relationship but my credit card statement has been debiting by full payment.
I was also promised 50 percent discount on the hire charge as compensation for the inconveniences that had occurred.
As a return customer I am sure we can solve the dilemma as soon as possible and be clear of further problems.
I’m pleased to hear from you soon to solve this misunderstanding and leave this incident behind us.
Faithfully yours,
Andreas Politis
Lina Englund
ReplyDeleteHiring a car without receiving it spotless out of the car wash is an environmentally friendly way to hire cars, however, to receive a car containing a half eaten take-away pizza, a full ashtray and a stench of beer and sweat is unacceptable to me.
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Your company may not realize this but your hire cars could possibly be, with a number of safety issues such as no washer fluid in dreadful weather conditions and a breakdown in the middle of the freeway, a cause of danger.
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It is with regret I have to inform you that there appears to be a mistake in your billing since I have not yet received the promised refund of $50 for the tow truck fee and 50% on the hire charge for the inconvenience. I expect to receive the satisfactory amount within the next 10 days or you will be hearing from my legal advisors in this matter.
…
The professionalism of your company leaves me at doubt, however, since I travel through JFK quite frequently, I am happy to discuss solutions, such as discounted car hire, so that we can make business together again.
After paying the fee for a car hire by credit card I was taken by courtesy bus to a car park where I have found that my car was extremely dirty, with full ashtrays, pizza leftovers on the back seat and very unpleasant smell of beer. When I took the car out the roads there was a rain storm and I needed to use windshield wipers but there was no washer fluid and then car broke down on a freeway. I contacted your office and was promised to be refunded $50 fee I paid in cash for tow track and 50 percent discount on the hire charge as compensation. When I arrived at the airport to return the car there was no one at the office desk and I had to catch my flight so I had no other choice than to leave the car keys with letter in a return box. My credit card was still debited for a full amount and no expenses were refunded.
ReplyDeleteThis mail regards a poor conditioned rental car at your local office on the Newark Liberty International Airport in New York.
ReplyDeleteThe car that was rented from your company had not been cleaned and was still containing food-leavings, cigarette ashes and a stale smell.
The car did not contain any washer fluid and on the freeway the motor suddenly broke down, causing delays and extra expenses for the tow truck.
In addition to full compensation for the tow truck expenses the local company office agreed to a fifty present discount on the hire charge.
I am sure there has been a misunderstanding and except that you will be able to solve this unfortunate situation.
After paying in advance by credit card for the only available car, the courtesy bus took me to it and I was surprised to find the inside of the car was filthy and smelt disgusting, but it had just started to rain and I did not have time to complain as I needed to hurry for my business meeting.
ReplyDeleteWhen I was heading towards New York City, the rain had already stopped and the mud on the road kept splashing up on the windscreen, but there was no washer fluid to clean it and on top of that, the car broke down suddenly on the freeway.
I had to pay $50 in cash for a tow truck in order to have the car fixed but I didn’t mind, as your representative at the airport office assured me the day after, that I would be refunded for all the extra expenses and the inconvenience caused, as well as a 50% discount.
To my surprise, when I arrived at the airport to drop the car at your office, I found out that there was no one there to settle my refund, so i left the keys in the returns box along with a note and took my flight back to Europe.
After receiving my credit card statement, I was frustrated to find that I had been debited for the full amount, there was no refund for the extra expenses and your office at the airport denies all knowledge of the conversation I had with the representative.
Dear Sir/Madame
ReplyDeleteI am writing you this letter in order to declare my bad experience that I had during my business trip to New York where I was rented a car from your hire company the 4th of March this year.
When I first received the vehicle it was in very unprofessional condition, like old food residues in the back seat, end of the washer fluid and after a few miles of driving the car stopped and I was forced to call a tow truck which cost me 50 $. I talked with one of your colleagues and I was promised to get back for my expense, and also to have 50% discount on the hire charge for the inconvenience. I was still debited for full amount.
I expect that we can resolve this misunderstanding as simple as possible and that you keep your promises.
Best regards
Isabelle Johansson
Dear Sir or Madam,
ReplyDeleteI am writing to you concerned with some problems what I underwent with your company on my trip to New York City. I rented one car from your company, when I arrived the New York City, but it was totally made me disappointed, because it was definitely bad condition beyond description.
Firstly, the car had take-away pizza in the back seat, moreover leftovers and disgusting smell of beer as well.
Secondly, the car completely broke down on the highway, so I was paying a fifty-dollar charge to fix it. So I got in touch with one staff of your company and explained my inconveniences. And he assured me that I would be compensated everything.
But, unfortunately your company made mistake again, so now I require $50 payment for the tow back and the 50% discount of the hire charge, all as I was promised by your company.
Also I am looking forward to get back my money as soon as possible. And hopefully please don’t make big mistake again what I underwent.
Yours Sincerely
DONGHOON PARK
On a recent business trip to New York I rented one of your company's cars and was dropped off in the parking lot by a courtesy bus, leaving me standing in the pouring rain.
ReplyDeleteThe car I rented hadn't been cleaned and had a half-eaten pizza on the backseat, the ashtray was full and the entire car smelled of beer and sweat.
When the car broke down on the freeway and I had to get it towed, I was told by one of your representatives that I would get a $50 refund for the tow charge and a 50% discount of the hire charge because of the trouble the car had caused, but my credit card was still charged the full amount.
When I called your company to sort things out, they had no idea what I was talking about even though I had already spoken to one representative as well as leaving a note containing all information about the matter.
I’m sure there has just been some misunderstanding and I expect that you will compensate me for the inconvenience as promised.
On the 2nd of March this year I rented a car from your company.
ReplyDeleteWhen I picked up it up at JFK Airport, it had not been cleaned nor serviced; it was out of washer fluid, and after just a few miles drive, the engine stopped.
I called your office and was told to pay a tow truck the $50 call-out charge, so I did.
I was also promised to receive a 50% discount on the hire charge as compensation, but when I returned the car, your office was unmanned, and I did not have the chance to sort this out with you.
This matter has not been solved yet and I do expect you to get in touch with me and reimburse me as agreed.
I am writing you in regards of the car hire I made with your agency at your New York airport office on 12th March, 2010, I would like to report several regrettable aspects linked to your services and ask you to regularize my situation.
ReplyDeleteFirst, it seems important to me to inform you about the negligence and failures of your agency.
The car provided by your company had leftovers of food on the seats, ashtrays were full, it was stinking of beer and sweat, there was no washer fluid and to finish it off the engine broke down mysteriously on the highway which is beyond comfort and a real security issue.
Regarding those events your agency pledged to give me a 50% refund of the hire charge and a reimbursement of $50 for reparation expenses (bill attached).
Today, the amount due was still not credited on my credit card account, consequently I ask you to rectify this situation as soon as possible, and otherwise I will be forced to initiate the necessary legal procedures.
To whom it may concern.
ReplyDeleteLast week when I visited New York I hired a car from your rental firm and I paid for the car with my credit card. On my way from the car park to New York the front window of the car was getting hit by a lot of dirt and when I tried to wash it off I found out that there wasn´t any washer fluid in the car.
After a few miles on the freeway all of the sudden the car broke down, and I was lucky enough that a tow truck pulled up behind me and when I finally got in touch with someone at your company they told me to pay the tow truck the 50$ to get the engine running again. I was also promised 50% discount for all the troubles I have had with the rental car.
I believed that we had an agreement about the discount until I got my bill from your firm about the hire of the car, and found out that you had charged me the whole amount.
I´m writing this letter in order to receive the discount promised. And I hope you will credit my account as soon as possible. Please confirm this by return.
Linnéa Krook
Your service neither has satisfied my needs nor has been satisfied with the hire car contract.
ReplyDelete...
Before handing the car over, it should have been checked to fine-tune for another customer. I mean, the car was pretty dirty and it did not work very well.
...
There was no washer fluid, risking my own life.
...
I would want to pay $50 back because of the call-out charge when a tow truck helped me.
...
For the successful resolution of the contract, it should carry out 50% discount on the hire charge to compensate me for the invonvenience and to repay money to me.
...
Patrycja Biernat
ReplyDeleteI am writing regarding the refund of $50 and the 50% overall discount, that was agreed over the phone on the monday a week ago. The $50 refund is for the tow truck hire I needed to use, as the car provided by yourselves had an engine failure. The car was also not cleaned (full ashtrays, the pieces pizza on the back seat and the smell of beer and sweat), and was not prepared for the road use, as the washing fluid tank was empty. On the credit card statement I recently noted that you have charged me to the full extents, and did not refund $50 tow truck fee either. I would appreciate if you could refund the agreed sum to my card as soon as possible, so I hope, that this can be without further delay solved.
Maria Mjälgård
ReplyDeleteRecently I hired a car at one of your airport office which I paid by credit card in advance. First of all, the car was extremely dirty and out of washer fluid. As I headed off the road the car broke down. I called your company, which promised me I would receive money for the tow truck and 50 % of the hire charge because of the inconvenience it made me. I am very sad to say I have lost all faith in your company as the airport office denies all conversations we have had.
Dear Sir/Madame
ReplyDeleteI was hiring a car from your company last week and now I have some complaining about how this has been handled. When I picked up the car it was in bad condition, there was Pizza in it and the washer fluid was empty. Then the car breaks down at the highway and I have to rent a tow truck for to a cost of 50 dollar. I was checking with you before I paid him if you refund me later, you also told me that you would discount the bill with 50 percent. Know I have been debited for full amount which I assume is a misunderstanding?
Alexander Anvedahl
Dear Company,
ReplyDeleteAbout my experience with your hire car, I am very disappointed in relation what happened the last week. I demand explanations about your customer service. They promised the next commitments but unfortunately did not make nothing,
About your service never had satisfied my needs and I don’t understand how can work well.
I demand the amount of the tow truck driver the $50 call-out charge and the 50 per cent of discount that your employee told me in the conversation by phone.
About the other things, (dirty car, no washer fluid, and car not working very well) I demand a compensation for damages. If this does not happen, I will contact with the national customer support center of your country to bring a claim.
Yours faithfully,
Diego Molina
Dear Mrs. Dwyer:
ReplyDeleteThe purpose of this letter is my complaint that I have about your company and its service.
On my business trip to New York, I hired a car from your rent a car office located at Kennedy International Airport, paying by my credit card in advance. Unfortunately, I ended up with many problems regarding the car I hired at your airport office.
First of all, the condition inside the car was very much like garbage can. No washer fluid either, that made it very difficult for me to see clearly true the windscreen. Later on the engine stopped, too. I felt very disappointed and horrible at that moment. In this case, I had no other option than to get help from the tow truck.
When I got in contact with one of the employees in your company and explained the problem, she was very sorry and promised me a discount of 50 percent on the hired car. She suggested me to pay the tow truck driver from my personal account and assured me that the company will adjust the charge later on. After all inconvenience that I went through that day, I’ve noticed that I have been charged the whole amount and no compensation, which was not the deal.
I am very disappointed with this situation but I hope that your company has a high priority when it comes to its customers and its promises. I look forward to a resolution of this problem and misunderstanding.
Sincerely,
Mjellma Neziri
Dear Sir/Madam
ReplyDeleteLast week I rented a car from your renting office at JFK Airport. However, when I get out to the car that is located far from the renting office, there are left over pizzas in the seat, the ashtray is full, there are no washer fluid filled and on top of it, the car broke down not far from the airport so I have to call out a tow truck to fix it, costing me $50.
The day after I called the renting office and they told me that I would get the $50 back as well as a 50% discount on the hire for the trouble and inconvenience it had caused me. But when I get home I notice the full price has been drawn and I have not received any refund for the tow truck as I was promised and when I call back to the airport renting office they now completely deny that they would have done any such assertion.
I hope and believe that there has been a mistake somewhere on the way here and that you may resolve this situation by bestowing me what I was promised.
Yours Sincerely,
Patrik Schmitt
I was in contact with you over the phone when I had a bad experience by hiring car from your company last week in New York. It is not acceptable to give a customer a dirty car with rests of food, full ashtray and no washer fluid. The helpful lady at your customer service promised to refund money for the spent costs on the tow truck and discount on the hire charge. I have just received the credit card statement where you have debited full amount and no redraw of the promised compensation has been made. I expect you to tansfer the compensation, that you have promised, to my bank account immediately.
ReplyDeleteDear Sir/Madam,
ReplyDeleteMy name is Johan Lewton and I rented a car from your company on the 2nd of March earlier this year. I’m writing this letter to complain because I experienced several problems with the rented car, such as no washer fluid, left-over’s from a pizza, a full ashtray and on top of that, the car stopped at the highway so I had to get in touch with a tow truck who could help me fix the problem. The day after this happened, on the 3rd of March, I spoke to one of representatives and he said that all the charges should be adjusted as soon as possible because of the inconvenience. Imagine my surprise when I get home and found out that you have charged me for the full amount. I expect you to pay me my money back as promised or compensate me with something equivalent.
Yours sincerely,
Johan Lewton
To whom it may concern
ReplyDeleteI am not pleased with the experience of your rental services and I expect the promised discount and compensation of 50% and $50 back. First of all the car was in a louse state when I found it in the enormous lot, but my experience got worse as it stopped half way to New York city. A tow truck driver pulled up behind me and helped me, despite the difficulties I eventually reached my destination. The next day I contacted your customer support and I was promised 50% discount on the hire charge and full $50 compensation back for the call-out charge. If there are some misunderstandings please let me know, other than that I would like to get my money back as soon as possible.
Best Regards, Oscar Wissinger
My name is Caroline Nilsson and I went to New York on a business trip, date XXXX, when arriving at the airport I hired a car from your company and the rent only led to problems for me.
ReplyDeleteAt the pick-up the car was in a bad condition at the beginning, on my way to NYC there was no washer fluid and the engine stopped so I had to pay for a tow truck.
I contacted the airport office and they told me that I would be compensated the next day, but when I arrived at the desk there were no one there.
Now the local office won’t give me recognition of the whole situation and they´ve asked me to contact you at the head office if I have any complaints.
I hereby claim fully compensation and refund for my expenses, accordingly to my terrible experience of the hire of one of your cars.
To whom it may concern,
ReplyDeleteI am writing to complaint about the aweful experience on 1st March by hiring a car with half-eaten pizzas, full ashtray and bad smelling with mixed beer, food and sweat from your company at JFK airport department. There was nothing I can do at that time due to the bad weather, besides the car broke down on free way because there was no washer fluid and I had to pay $50 to call out a tow truck.
The next day I contacted your company via telephone to describe the experience I had on 1st March and they promised me to pay me back that $50 and offer me a 50% discount when I drop the car off, however, when I arrived the ariport at 9:00am there was no one at the desk, I left the key together with my note in the return box and left New York with a bad mood at 11:00am.
The worst thing was it stated they had debited the full amount with out sign of the promised compensation when I received my credit card statement. I prefer to believe there were mistakes from your company and I am looking forward to receive a resonable explain and a solution for my lost.
Yours sincerly
Shiyun Zhao
Filip Svensson
ReplyDeleteRegrettably, i have to inform you that the condition the car was left in was below my expectations which is something you might be able to improve on in the future.
Unfortunately, an engine breaking down on a rental car is not up to standard and I firmly believe that you would benefit from going over your cars before handing them out again.
Initially, refunding promised money is something that would vastly help me recommending you in the future.
The safety of your clients should be of immense importance to you, and I would certainly feel more comfortable renting from you again knowing that you check the washer fluid for example.
Being left without any chance of customer service , both at the car park and at your desk in Stockholm, left a disappointing impression and hopefully you can learn from the experience.
To whom it may concern,
ReplyDeleteI am writing to express my strong dissatisfaction with the service I received from your local office at the New York airport on 10th February, where I rented a car.
First of all, I would like to say, I was completely disappointed with the condition of the car I received, as it seemed to be left dirty after the previous user, the evidence of which were pizza leftovers, full ashtrays and disgusting smell of beer and sweat inside the car.
To make matters worse, apart from many other inconveniences, the car broke down on the highway, so I was forced to pay fifty dollars extra in order to have it fixed, being assured in advance by your staff I would be compensated everything as well as I would receive a 50% discount on the hire charge.
To my surprise, when I came to your office to return the car and collect my refund, I found nobody I could speak with to have my matter cleared up. Moreover, after receiving my credit card statement I was shocked to see I was debited for the full amount, and there was no sign of the promised compensation.
I am afraid I cannot tolerate such a bad treatment from your company, therefore I demand apologies in addition to the full refund I was promised.
Sincerely,
Ewelina Chmura
I’m writing to inform you that the service which your company offered to me was terrible. On January 16th I’ve rented a car in your office at the airport in New York. I have paid for the hire car by credit card and I was expecting to get a roadworthy and clean car. First of all, I would like to express my displeasure with taking me on the car park by courtesy bus which then just drove off and left me by the car, at this time the weather in New York was not favourable, it was raining. The car which I received was full of trash, the ashtrays wasn’t empty and also at the back seat there was half eaten take-away pizza. Because of the bad atmospheric conditions, the windscreen needed to be clean but there was no washer fluid and I was forced to drive with the unclean windscreen. Then from the unknown reason the engine had stopped and I had to pulled over and yes, you have called for tow truck but I had to pay for their service 50$ by cash. You promised refund it and also 50% discount on hire car. I took red-eye back to Europe and when I got to the airport at 9pm there was nobody at your desk so I left you a note and dropped the car keys into the box. I was hoped that you got my massage but obviously you didn’t because you charge me the full price for renting your car and also I didn’t get back my 50$ for tow truck. In fact, I hope you will keep your promise to settle account.
ReplyDeleteI’m writing to inform you that the service which your company offered to me was terrible. On January 16th I’ve rented a car in your office at the airport in New York. I have paid for the hire car by credit card and I was expecting to get a roadworthy and clean car. First of all, I would like to express my displeasure with taking me on the car park by courtesy bus which then just drove off and left me by the car, at this time the weather in New York was not favourable, it was raining. The car which I received was full of trash, the ashtrays wasn’t empty and also at the back seat there was half eaten take-away pizza. Because of the bad atmospheric conditions, the windscreen needed to be clean but there was no washer fluid and I was forced to drive with the unclean windscreen. Then from the unknown reason the engine had stopped and I had to pulled over and yes, you have called for tow truck but I had to pay for their service 50$ by cash. You promised refund it and also 50% discount on hire car. I took red-eye back to Europe and when I get to the airport at 9pm there was nobody at your desk so I left you a note and dropped the car keys into the box. I was hoped that you got my massage but obviously you didn’t because you charge me the full price for renting your car and also I didn’t get back my 50$ for tow truck. In fact, I hope you will keep your promise to settle account.
ReplyDeleteI am writing to express my strong dissatisfaction about a car which I rented from your company during my business trip to New York last week, as well as about unprofessional and incompetent staff in your office.
ReplyDeleteDespite of the fact that I had to pay for a car by my credit card in advance, it was absolutely unprepared for hire: unclean back seat, full ashtrays, lack of washer fluid and in addition it suddenly broke down.
I was ensured that I would receive whole payment for tow truck back and additionally 50% discount to compensate for the inconvenience. However, after received my latest credit card statement I discovered that your employee deducted whole amount from my bank account without any reductions.
I want you to intervene and solve this problem, as well as I demand a full refund because of all above- mentioned difficulties.
Dear Sir, I am sorry having to contact you under these unfavourable circumstances.
ReplyDeleteDuring a business trip to New York I was unfortunately afflicted with a number of unpleasant events when employing your company’s services.
I have been in touch with your company’s representatives, but alas, they have failed to handle this matter in a pertinent way.
I am certain you appreciate my eagerness of having my case adequately revised.
My expectation is to be hearing from you before long, and I am positive this misunderstanding can be straightened out.